Working Tax Credit customers must report changes to working hours

04 Oct 2021

HMRC is urging Working Tax Credit (WTC) customers to check if they need to update their working hours if these have reduced because of the pandemic.

During the pandemic, WTC customers have not needed to tell HMRC about temporary short-term reductions in their working hours due to the coronavirus (COVID-19).

If a WTC customer's hours temporarily fell because of COVID-19, they have been treated as if they were working their normal hours.

Customers do not need to tell HMRC if they re-establish their normal working hours before 25 November 2021, but from then, they must do within the usual one-month window if they are not back to working their normal hours shown in their WTC claim.

Myrtle Lloyd, HMRC's Director General for Customer Services, said: 'We introduced this measure last year to help support working families. It is vital that WTC claimants who have benefitted from it update HMRC with their working hours if they have reduced, and they won't return to their normal level before 25 November.

'Anyone who is no longer eligible for WTC due to a change in their circumstances may be able to apply for other UK Government support, including Universal Credit.'